Services
Operational services coordinated to an agreed standard
Every engagement is scoped individually. Services below can be delivered on their own or combined into a single coordinated arrangement.
Service 01
Property Management Support
Day-to-day operational coordination for owners who need a dependable local point of contact.
What the service covers
Routine operational oversight, service scheduling, coordination of on-site activity, key handling arrangements, utility and service follow-up, and consolidated updates to the owner or appointed representative.
Who it is suitable for
Individual property owners, investors, holiday home operators and international owners who are not based near the property.
How Sevana supports you
Sevana acts as the coordinating party between the owner and the service providers involved, maintains an agreed schedule of activity and reports progress in a consistent format. Where a specialist or licensed discipline is required, Sevana coordinates suitable licensed service providers.
Service 02
Hospitality Operations Support
Operational assistance for accommodation providers managing turnover, standards and daily service delivery.
What the service covers
Support with daily operational routines, turnover coordination, supplier and amenity replenishment follow-up, service scheduling around occupancy, and structured operational updates.
Who it is suitable for
Boutique hotels, serviced apartments, resorts and accommodation operators managing multiple units or seasonal demand.
How Sevana supports you
Sevana works alongside your existing team or appointed providers to keep operational tasks sequenced and accounted for, escalating issues early and documenting outcomes.
Service 03
Cleaning and Housekeeping Coordination
Scheduled and turnover cleaning arranged through vetted providers, with checks against an agreed standard.
What the service covers
Scheduling of routine, turnover and deep cleaning, agreement of a written cleaning standard, linen and consumables coordination, and verification that completed work meets the agreed checklist.
Who it is suitable for
Short-term rental operators, holiday homes, boutique accommodation, corporate offices and owners of vacant or seasonally used property.
How Sevana supports you
Sevana coordinates suitable cleaning providers, agrees the standard in writing before work begins and reviews completion. Specialist cleaning requiring specific licences or certifications is carried out by appropriately licensed providers coordinated by Sevana.
Service 04
Maintenance and Vendor Coordination
A single point of contact for repairs, servicing and third-party contractors.
What the service covers
Logging of maintenance requests, sourcing and briefing of contractors, scheduling of attendance, supervision of access, quotation collection for owner approval, and confirmation of completion.
Who it is suitable for
Property owners, developers, commercial occupiers and accommodation operators managing recurring or reactive maintenance.
How Sevana supports you
Sevana coordinates works through appropriate providers and presents options and quotations for your decision. Electrical, plumbing, air-conditioning, pest control and other regulated works are carried out by licensed service providers engaged for the task.
Service 05
Property Inspection and Operational Reporting
Documented site visits and clear written reporting so remote owners always know the condition of an asset.
What the service covers
Scheduled or ad-hoc inspections, photographic records, condition notes, defect logging, pre-arrival and post-departure checks, and periodic operational summaries.
Who it is suitable for
International and out-of-state owners, investors, developers handing over units, and operators requiring an independent record.
How Sevana supports you
Sevana carries out inspections against an agreed checklist and issues a written report with photographs, so decisions can be made on documented facts rather than assumptions.
Service 06
Guest and Concierge Support
Responsive guest-facing assistance that protects the experience and your reviews.
What the service covers
Arrival and departure coordination, guest communication support, local information and arrangements, transport and activity coordination through third-party providers, and on-the-ground response to guest issues.
Who it is suitable for
Holiday home and short-term rental operators, boutique accommodation and owners hosting guests remotely.
How Sevana supports you
Sevana provides a local, contactable point of response for guests within agreed hours and scope, and reports incidents and resolutions back to the operator.
Service 07
Corporate and Group Booking Acquisition
Support in reaching corporate, group and long-stay demand for accommodation providers.
What the service covers
Identification of relevant corporate and group segments, preparation of proposal material, outreach coordination, follow-up management and support during rate and terms discussions.
Who it is suitable for
Hotels, boutique properties, serviced apartments and multi-unit operators seeking demand beyond transient leisure bookings.
How Sevana supports you
Sevana supports your commercial team with structured outreach and coordination. Outcomes depend on market conditions, positioning and availability; no booking volumes are guaranteed.
Service 08
Hospitality Service Quality Monitoring
Independent review of delivered service against your own defined standards.
What the service covers
Agreement of a service standard, periodic unannounced or scheduled reviews, structured scoring, guest feedback review, and improvement recommendations.
Who it is suitable for
Accommodation operators, multi-property owners and management teams wanting an objective view of on-the-ground delivery.
How Sevana supports you
Sevana reviews delivery against the standard you approve and reports findings with practical, prioritised recommendations.
Service 09
Business Development and Partnership Support
Local coordination for businesses entering or expanding within the Malaysian market.
What the service covers
Local market orientation, identification of potential partners and suppliers, meeting and site-visit coordination, and ongoing local liaison support.
Who it is suitable for
International businesses, investors and growing Malaysian companies expanding into new regions or segments.
How Sevana supports you
Sevana provides on-the-ground coordination and introductions within its partner network. Sevana does not provide legal, tax, accounting or licensing advice; where these are required, appropriately qualified professionals are engaged.
Pricing
Proposals are prepared individually
We do not publish fixed prices. Each proposal is customised according to property size, location, scope of work, frequency of service and specific operational requirements, so you only pay for the coordination and services you actually need.
Let's Discuss Your Property, Hospitality or Business Requirements
Share your requirement and we will prepare a proposal built around your property, location, scope and operational needs.